Support

At SYR, one of our core aim has always been to create a safe and simplified world of cleaning, making it as easy as possible for our customers to deliver an efficient and highly effective cleaning performance. We strive to create clear and open communication with our customers, and answer any query our customers may have, supporting them through all their cleaning requirements and challenges.

For more information on who we are and what we stand for, as well as guidelines and extra tips and tricks about our wide range of products, click the links below.

Trouble Shooting

Identify and solve common problems with a little help from SYR.

Case Studies

Discover how SYR have helped our customers achieve cleaning excellence with our case studies.

Product Videos

Want to see SYR products in action? Check out our Product Videos.

White Papers

Detailed reports on a range of topics facing the cleaning industry today, with SYR’s specialised solutions.

SYR Brand Guidelines

Learn who we are and what we stand for with our brand guidelines.

Trouble Shooting

Most frequent questions and answers

How do I create an account with SYR?

Please contact customer services here

When will my order despatch?

Despatch dates are provided on your order acknowledgment email along with any further information such as items on back order and estimated dates of despatch for these items.

When will my order be delivered?

Deliveries can take up to 3 working days from the date of despatch or as per booking in request. If your order has not arrived or not arrived in full within 3 working days, please enquire with our Customer Services team.

How do I get a copy invoice?

Where do I send my Remittance advice?

Where do I send my Invoice or Statement?

Please send all invoices, credit notes and statements to  ukaccountspayable@syrlcean.com

Case Studies

Having been in operation for many years now, SYR has helped a huge number of customers achieve cleaning excellence, providing bespoke solutions for a wide range of hygiene requirements. Tailored to unique specifications and with exceptional results on cleaning performance, each of our Case Studies show how SYR strives to go the extra mile for our customers.

SYR Testimonials

SYR Innovation

Park Mount Care Home

Cityserve

Exclusive Contract Services

Birmingham City Council

Barking Abbey school olympics

Black Country Partnership NHS trust

Birmingham Community Healthcare NHS trust

Interserve

Trafford General Hospital

Product Videos

Want to know more about how our high quality cleaning tools work? For the best way to understand the full potential of our products, and how their innovative features can help your business achieve cleaning excellence, see SYR in action with our all new Product Videos.

TC20

TC20-R

LTS Evolve

LTS

Interchange Handles

Rapid Mop

Dual Mop

Colour Changer Mop

Oblong Bucket

Hangon Bucket

Floor Squeegee

Deck Scrubber

Safeguard Sign

Safeguard-R Sign

Rapid Response Kit

Nomad Lite

Flat Mop

Swop Mop

Compressed Sponge

Forshaga

MST

Studloc Pole

Pal-O-Mine

Floor Pads

Lobby Spill Kit

Microfibre Cloth

All Clean Eraser

Dust Defeater

Compact Cleaners Cart

Single Dose Microfibre System

Lucy Swing Bin

Wall Hugger Bin

Litter Grab

Baby Changer

Bucket on Belt

Window Cleaning

Spray Bottles

Probe Wipes

SYR Mist Powerburst

Pumps

MJ Combo

Interchange

Hangon Bucket

Rapid Mop

Dry Mop

MST

MST White Pad

MST Gray Pad

Dry N Safe Kit

Window Cleaning Kit

Angle Broom

Grout Brush

Hi Lo Brush

Floor Squeegee

Flexi Duster

Pipe Cleaner

White Papers

The cleaning industry is one that is ever evolving, with products, methods and standards changing all the time. Our white papers detail some of the key topics facing the industry today and how SYR, using our decades of professional experience, have created specialised solutions to these issues, helping our customers to achieve cleaning excellence, no matter the challenges they might face.

Sustainability, reducing waste and SYR Interchange

Air Quality and Cleaning

Reducing Plastic Waste
Preventing Musculoskeletal Disorders in Cleaning Staff
Infection Control Hand Hygiene and SYR Protect
Advantages of Flat Mopping

Can Microfibre Clean Using Only Water

SYRSorb and Mop Contamination
Preventing Slip Fall Injuries in the Workplace

Is Microfibre Green

Brand Guidelines

Brand guidelines, also called a brand style guide, are essentially an instruction manual on how to communicate our brand. They lay out all the visual details, as well as important notes about the company’s voice, tone, and messaging.

The guidelines help to ensure that our brand image stays consistent no matter where it shows up.